Politique d’expédition

Shipping Policy

Thank you for visiting and shopping at KLIMA. The following terms and conditions constitute our Shipping Policy.

1. Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, including a tracking number.

2. Shipping Rates & Estimated Delivery Times

We offer Free Tracked Worldwide Shipping on all orders.

Shipping Option Destination Estimated Delivery Time Cost
Standard Tracked Shipping European Union / UK 6 to 12 business days FREE
Standard Tracked Shipping United States / Canada 7 to 14 business days FREE
Standard Tracked Shipping Rest of the World 8 to 15 business days FREE

Please note that delivery times are estimates and start from the dispatch date, not the order date. Delays can occasionally occur due to customs clearance, peak shopping seasons, or carrier logistics.

3. Order Tracking

Once your package is dispatched, you will receive a shipping confirmation email containing your personal tracking number.

You can track your parcel at any time using our dedicated page: <a href="/fr-us/pages/order-tracking">Track My Order</a>.

Please allow 24 to 48 hours for the tracking information to update in the carrier system.

4. Customs, Duties & Taxes

KLIMA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Incorrect Shipping Information

Please verify your shipping address carefully when placing an order. If you notice an error in your delivery address, contact us immediately at klimaled.support@gmail.com.

Once an order has been dispatched, we cannot modify the destination address. KLIMA is not responsible for orders delivered to incorrect addresses provided by the buyer.

6. Lost, Stolen, or Damaged Packages

If your order arrives damaged, or if your tracking information shows "Delivered" but you have not received it, please contact our support team within 7 days at klimaled.support@gmail.com with your order number and photos of the package (if applicable) so we can open an investigation and issue a free replacement.

7. Questions & Contact Information

If you have any further questions regarding our shipping process, feel free to contact us:

  • Email: klimaled.support@gmail.com